Shipping Information

We are excited you chose Pro-Line Racing to ship your order. At check-out, we have provided you the following delivery options: Standard 3-5 Day, 2nd, or Next Day. For our International friends, you will have the choice of shipping Priority Mail or Express Mail.

Please note that all orders may take 5 business days to leave our facility. Weekday orders received after 12pm PST will begin processing procedures the following business day. Weekend orders will be processed Monday morning.

Pre-Order and Back Order items must be pre-paid in full and will be shipped upon the published release date found on the individual product page.

When your package is ready to ship, we will e-mail you the tracking number and carrier information.

In the event that you have a lost or stolen package please contact your representative or open a support ticket HERE and we will do what we can to help. However, Pro-Line and/or PROTOform does NOT assume any responsibility for lost or stolen packages.  

Pro-Line does NOT recommend refusing the delivery of purchased goods under any circumstances. We have specific procedures in place to assist all customers with the return and exchange of an item. Refusing a package will increase the amount of time it will take to reach a satisfactory resolution.

Refused packages will not be eligible to receive an exchange for a new product.

Once the original shipment is returned to our warehouse, it will automatically be processed as a refund of the purchase price LESS the return shipping cost, non-refundable deposits, and international return fees and taxes (if applicable).

If you have an item that you wish to return please contact us through our support portal here: https://support.prolineracing.com/